DE ARAUJO, Valéria Luisa Abreu; MORGADO, Maurício Gerbaudo. How customer satisfaction influences the frequency of purchases and experimentation on other sales channels in a retailer in brazil. Retail Management Review, São Paulo (SP), v. 4, n. 1, p. e34, 2023. DOI: 10.53946/rmr.v4i1.34. Disponível em: https://retailmreview.org/rmr/article/view/1507. Acesso em: 30 oct. 2026.